Operations and Monitoring Services

Scalable Operational Services on Your Terms

By outsourcing the operation of your IT systems to ISV Gate as a service, you can focus on your core business. We offer increased availability through round-the-clock **monitoring services** of your systems via our **NOC**, 24/7, 365 days a year. We work with you or your IT department to develop a strategy that guarantees proactive **monitoring services** and action for your systems and services. We ensure that your backups are functioning correctly and design a Service Level Agreement (SLA), Recovery Time Objective (RTO), Recovery Point Objective (RPO), and a Disaster Recovery Plan (DRP) tailored to your specific needs.

Together with you, we tailor an environment that meets your requirements and clarifies responsibility roles. By outsourcing operations to us, you can reduce operational costs and focus on your business without handling the complexity yourself.

PRTG Network Monitor is a powerful **monitoring service** tool that offers a comprehensive solution to ensure your IT system operates optimally. With **PRTG**, you can monitor networks, servers, and applications in real-time, providing you with quick insight into potential issues before they affect your business. Its user-friendly interface and powerful features help you identify and address problems efficiently, reducing downtime and improving system reliability.

Operations and Monitoring Services

What We Offer

• Complete operation of your IT environment and/or your applications and systems.
• 24/7 access to technical staff for immediate assistance.
• A customized Service Level Agreement (SLA) based on your needs.
• Patch management and maintenance to ensure optimal performance.
• Continuous **monitoring services** around the clock.
• Operations either at your premises, in our datacenters, or as a hybrid solution.

Total Outsourcing

With our Total Outsourcing service, you can rent your entire IT infrastructure and applications from us. You can work anywhere with an internet-connected computer and have full access to your systems and applications. This ensures a consistent IT environment and stable operations, no matter where you are, at a predictable monthly cost.

We Ensure That You Always Have

• The latest versions of operating systems, applications, and systems installed.
• Fully updated systems with the latest service packs and patches.
• A functioning backup that guarantees system continuity.
• A consistent IT platform regardless of office or location.
• High security for all your services.
• Predictable costs with no unexpected surprises.

Operations and Monitoring Services

**Monitoring services** are a critical part of IT operations that are often overlooked or insufficiently managed. With our **monitoring service**, you simply install an agent on any server or workstation, which acts as a proxy. This agent only needs to be installed on one device per site or office and forwards all relevant traffic for **monitoring**.

You can easily create dynamic groups that scan your network for new devices, such as servers, workstations, and printers, and automatically add them for **monitoring services**. Choose between alerts via email, SMS, or push notifications directly to your mobile. Our **monitoring service** comes with ready-made templates for most major vendors like HP, HPE, Cisco, Dell, Microsoft, and many more.

Monitor via SNMP, WMI, and other protocols, and authenticate via Windows System, Linux (SSH/WBEM), VMware/XEN servers, Database System, Amazon CloudWatch, and SNMP devices. You can also monitor network traffic on switches and routers to identify bottlenecks and measure bandwidth usage. All communication is, of course, encrypted for maximum security.

With our **monitoring service**, you get:

• A central console for all **monitoring services**.
• Broad support for most vendors and services.
• Alerts via email, SMS, or push notifications to your mobile or tablet.
• An integrated issue tracking system.
• Support for actions on alerts, such as restarting servers or services.

Don’t hesitate to contact us if you have any questions or concerns regarding operations and **monitoring services**.